Product Questions
Online Testing
Questions and Answers with Explanations
Study Guides
Updates
Bundles
Samples
Quality
Purchase Questions
How to pay
How to purchase
How to access purchased products
Purchase problems
Terms and Conditions
Certificate Industry
General Information
Hoax Companies
What are the different CertifiedEasy products are available?
At the moment four different CertifiedEasy products are available:
- Study Guides (Concepts and Labs)
Gives you the theoretical background and the practical know-how.
Study Guides are provided in PDF format. You download it and use it on your local PC.
- Questions and Answers with explanations
This product should be used as preparation before the exam.
Q&A's are provided in PDF format. You download it and use it on your local PC.
- Questions and Answers
Our goal is to add explanations to all our Q&A products. Some Q&A's still lack explanations at the moment.
- Offline Interactive Testing
Practice the questions in an exam environment.
What is our Offline Testing Engine?
With our Offline Testing Engine you can test your skills in test environment very similar to real exam.
Can I try the Offline Testing Engine for free?
Yes, several demos are available at the page.
How do I buy the Offline Testing Engine?
You subscribe to the Offline Testing Engine for one year.
You subscribe when you buy a Q&A. You can also subscribe to the Offline Testing Engine after a Q&A is bought from your Member Zone, until the Q&A has expired.
I have bought the 070-210 Q&A. How do I get the Offline Testing Engine subscription?
1. Go to the CertifiedEasy site
2. Click Login (or Member Zone - no need to login) on the menu to the left.
Enter login (e-mail), password, and click Login.
3. Click the link.
4. Select either 90 days for $19.99, or 30 days for $9.99.
5. Finish the purchase.
6. Go back to you Member Zone.
7. Start Offline Testing Engine 070-210 with the link.
Can the Offline Testing Engine be bought seperately?
No, a purchase of a Q&A is needed.
Why is there no Offline Testing Engine for exam XXX-YYY?
We plan to provide the Offline Testing Engine to all CertifiedEasy products. At the moment we are covering the most popular exams. We will rapidly release Offline Testing Engine for more CertifiedEasy products. We will try to prioritize this work. Mail your Offline Testing Engine requests to
Questions and Answers with Explanations
What does your Q&A with explanations entail?
Our Q&A with explanations contains simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect answers. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our .
Do all your Q&A include explanations?
No. Our goal is to provide explanations to all our Q&A. There are still some Q&A without explanations.
How can I detect if a product has explanations or not before I make the purchase?
At the products page check if it is a Q&A with explanations or a Q&A.
Can I pass an exam with CertifiedEasy Q&A only?
Yes, it is possible. However, we recommend that you use one extra source, such as the CertifiedEasy StudyGuide, to provide the theoretical background and the practical hands-on experience.
The Offline Testing Engine is also recommended.
What exactly is in your StudyGuides?
All of our StudyGuides are designed to ensure that you have the required knowledge to pass the exams on the first attempt. They consist of detailed explanations of the concepts that are tested in the exam as well as a labs section where you can learn the practical implementation of concepts. More information can be found on our
Which StudyGuides are available at the moment?
Currently we have study guides for the following tests:
070-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
070-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
070-292 Managing and Maintaining a Microsoft Windows Server 2003 Environment for a W2K MCSA
070-210 Windows 2000 Professional
070-214 Implementing and Administering Security in a Microsoft Windows 2000 Network
070-215 Windows 2000 Server
070-216 Windows 2000 Network Infrastructure
070-217 Windows 2000 Directory Services Infrastructure
070-218 Managing a Microsoft Windows 2000 Network Environment
070-222 Migrating from Microsoft Windows NT 4.0 to Microsoft Windows 2000
070-228 Installing, Configuring and Administering SQL Server 2000
070-229 Designing and Implementing Databases with SQL Server 2000
070-270 Windows XP Professional
640-607 CCNA
220-231 A+ Hardware Technlogies
220-232 A+ OS Technologies
070-300 Analyzing Requirements and Defining Microsoft .NET Solution Architectures
070-305 Developing and Implementing Web Applications with Microsoft Visual Basic.NET
070-306 Developing and Implementing Windows-based Applications with Microsoft Visual Basic .NET
070-310 XML Web Services and Server Components with Visual Basic.NET
070-315 Developing and Implementing Web Applications with Microsoft Visual C# .NET
070-316 Developing and Implementing Windows-based Applications with Microsoft Visual C# .NET
070-320 XML Web Services and Server Components with C#.NET
Which StudyGuides will be released next?
The following Study Guides are in progress:
070-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
070-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD Infrastructure
070-296 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for a W2K MCSE
640-801 CCNA
642-801 CCNP
Updates
Are your updates free?
Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user.
Are there products that have more than 90 days of free updates?
Unlimited bundles, such as Unlimited Microsoft, Unlimited CompTIA, etc, have no expiration date.
Is it possible to extend the update period of an expired product?
Expired products can be repurchased at 50% discount from within your member zone.
How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.
How do I know that there has been an update?
There are several ways:
- The New Releases section on You will notice the rapid updates here. CertifiedEasy makes several updates every day.
- Status on an a purchased product can be found on the download page in the member zone.
- Date of latest release can also be found on the products page.
- CertifiedEasy also sends out information on updates on a regular basis in CertifiedEasy newsletter, usually once every two weeks. Registered CertifiedEasy users receive the Newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam.
How do I receive my updates?
- Go to
- Click on Member Zone (left side menu)
- Enter e-mail and password
You see a list of purchased products.
- Click the appropriate product, for example Microsoft 070-215.
- Now download the product.
There was an update. I already printed the previous version. Do I need to reprint the whole document?
New questions are appended to the older versions. For most updates it enough just to print the new questions at the end of the new version.
There has been an update but when I download I still got the old version. What should I do?
The old version is probably cached at your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.
Which types of bundles do CertifiedEasy offer?
CertifiedEasy has four different types of bundles
- Ordinary bundles containing around 4 to 12 products. Examples are: CompTIA A+, MCSE 2000 Core; MCSE 2003 Core, MCSA De luxe, MCDBA, CCNP
- Unlimited bundles. Bundles such as unlimited CompTIA access. These bundles have no expiration date.
- The buy 5 and get one for free bundle.
- Special customized bundles.
If you intend to make a larger purchase and it does not fit the Ordinary bundles, contact They will give you a special price for the purchase.
Where can I find the ordinary bundles?
From the find the correct vendor, such as Microsoft, then scroll down to the last products. The bundles are listed last.
Where can I find the unlimited bundles?
From the select the Special Products Vendor.
How do I use the buy 5 and get one for free bundle?
1. Buy at least 5 products in a single purchase.
2. Mail receipt of the purchase, your login ID, and select the free exam to
The free exam should have a value not higher than the average price of the 5 purchased products.
3. Support will add the free exam to your login and notify that it is available for download.
Samples
Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
Yes we do. On our page you will find examples of our Practice exams. There are samples of two exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail and state which sample you would like to receive.
I want a sample of another CertifiedEasy product. Is this possible?
Yes, we can provide samples of all our products. Just mail your sample request to and you will reveive any sample you want promptly.
Quality
What is the quality of the CertifiedEasy products?
Our goal is the have at least 95% exam coverage and at least 95% accuracy.
How is the quality of the CertifiedEasy products achieved?
CertifiedEasy experts, Ãncluding MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers.
We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.
I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do?
Feedback on specific questions should be send to feedback@CertifiedEasy.com. You should state
1. Exam number and version.
2. Question number.
3. Login ID.
We will answer your feedback promptly.
How do I pay for the products?
There are currently three ways to pay. Most customers use online payment with credit card. If no credit card is available Bank Wire or Western Union Money Transfer can also be used.
- Online using credit card. This is the most frequent payment method. It is fast. The purchased products will immediately be available for download. There is no extra charge.
- Bank wire. We only accept bank wire for larger purchases, typically at least 5 products. There will be some delay, typically between 3 and 8 days for the bank wire to come through.
If you are interested in bank wire payment, please contact for further instructions.
- Western Union. We accept Western Union Money Transfer for any purchase. They payment is very quick, typically within 5 minutes. You will have the products available within some hours after the money transfer.
Use the site to locate a office close to you (Find Agent Location).
If you are interested in Western Union payment, please contact for further instructions.
Which credit card do can be used for the purchase accept?
We accept most major credit cards including MasterCard, Visa, American, Express, Discover, JCB, Diner's Club International, and Cartre Blanche.
Is my Credit Card Information secure at your site?
Absolutely. Secure it guaranteed by our Canadian Credit Card Processor PaySystems.com.
I am hesitant about buying things online. How secure is your site?
Security of our customer's confidential information is of utmost importance to us. We therefore use a trusted third party vendor as our card processor. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you is never stored anywhere on our server.
Do you share your customer information database with any third parties?
At CertifiedEasy we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.
How do I make an online purchase?
Select the appropriate products from the CertifiedEasy products page. Add them to your shopping cart. Select Purchase Items. Enter credit card information and finish the purchase.
If this is the first purchase at CertifiedEasy and you are not a registered user, you will be register yourself at CertifiedEasy.
After the purchase the products can be accessed from your Member Zone.
If you want more detailed instructions mail
I have made an online purchase. Were are the purchased products?
The purchased products are available at your member zone.
Here is the procedure to download your product:
- Go to
- Click on Login (to the left).
Note: If there is just a Member zone link you would not be required to enter e-mail and password.
- Enter e-mail and password
- Latest versions of the purchased products are downloadable from here. Just click the links.
I do not have any credit card. Can I purchase CertifiedEasy products?
Yes, CertifiedEasy accepts Bank Wire and Western Union. Contact for further instructions on how to purchase with Bank Wire or Western Union Money Transfer.
Do I receive a receipt?
Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the receipt.
Should I keep the receipt?
Yes, we recommend you should keep the receipt and not throw it away. It might be needed later, for example if the exam is retired and replaced with another exam.
How do I access the product after the purchase?
The product is made available for download in your member zone.
In steps:
1. Click on Member Zone (left side menu)
2. Click the appropriate product, for example Microsoft 070-215.
The download page for 070-215 is displayed
3. Download the product by clicking on the download link.
I need further download instructions. Where can I find it?
There are download instructions in the member zone.
If you still have problems download, contact
I am not able to add products to my Shopping Cart. What is wrong?
Ensure that your cookies are enabled. To be able to make online purchases at CertifiedEasy cookies must be enabled..
The system does not accept my credit card. What should I do?
Our experience is that 99% when this problem occurs is that some information is missing or is incorrectly type. Such as card number, security code or expiry date.
Please, check carefully and try again.
I am absolutely sure I entered the correct credit card information, and still the system does not accept it. What should I do?
We have used several different credit card processer's companies. Each Credit Card Processor has different methods of checking the validity of the Credit Card. We have noticed that some that are approved by one Credit Card are not approved by others, and vice versa. If you are unlucky your credit card will not be approved by our current Credit Card processor.
You can try another card or use an alternative payment method. There are two alternative methods of payments:
Please, contatct for further instructions.
The purchase went through succesfully, and I received an order confirmation e-mail. Still the purchased products do not show up in my member zone. What is wrong?
There might have been a glitch in the purchase process. Please, send the order confirmation e-mail to and we will look into it.
The purchase seems to have gone through, though I have not received any e-mail confirmation on the purchase. What is wrong?
There might have been a glitch in the purchase process. Please, contact to . Include your CertifiedEasy login ID in the mail. We will look into it.
How are the goods delivered?
All purchases are downloaded from the internet. You will have access to your purchases 10 minutes after we receive your money.
How do I return the products I have purchased?
As all products are delivered in digital format it is not necessary to return the goods.
How do I ask for a refund?
Contact
How do I cancel a purchase?
Contact
How long does it take for you to respond to my emails?
Most emails are answered within 24 hours. All emails are answered within 48 hours. |
